Legal & Policies

Terms & Conditions

By accessing and using our services, you agree to comply with the terms set out by ELENAX SOLUTIONS SDN. BHD. (“ELENAX”, “we”, “us” or “our”).

All deliverables, including designs, videos, digital assets and other creative or technical materials, remain the intellectual property of ELENAX unless otherwise agreed in writing. Quotations are based on the agreed scope and are subject to adjustments in the event of changes to project requirements, applicable regulations, taxes or other relevant circumstances.

Clients are responsible for providing all necessary materials, information and approvals, including but not limited to company information, visual assets, service descriptions and other required content, within the agreed timeline.

Service timelines commence only after full payment or the agreed initial payment has been received and all required information and materials have been provided.

Any work requested beyond the agreed scope, including major revisions, additional services or additional deliverables, may be quoted separately.

ELENAX shall not be held liable for delays or failure in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet or platform outages, third-party service interruptions or other events outside our control.

Cancellation & Refund Policy

All deposits and confirmed payments are strictly non-refundable if the client cancels the project after confirmation.

If a project is cancelled after work has commenced but before publication, delivery or completion, ELENAX reserves the right to charge a cancellation fee of up to 70% of the total agreed project cost, depending on the work already completed and resources committed.

Refunds do not apply to digital services, digital deliverables or work that has already been executed or delivered, except in the rare event of non-performance directly attributable to ELENAX and subject to management approval.

Where a refund is approved, any applicable payment gateway fees, transaction charges or other non-refundable third-party charges may be deducted from the refundable amount where permitted by applicable law and the relevant payment provider’s terms.

If a project is delayed or suspended due to the client’s failure to respond, provide approvals, make required payments or supply necessary materials for more than 30 days, the project may be considered abandoned. ELENAX reserves the right to close the project without refund.

Payment

Payments may be processed through authorised payment gateways or other payment methods made available by ELENAX.

By making a payment, the client confirms that the information provided is accurate and that they are authorised to use the selected payment method.

Payment processing may be subject to the terms, privacy practices and security requirements of the relevant payment gateway or financial institution.

ELENAX does not directly store complete payment card credentials processed by third-party payment gateways unless expressly stated otherwise.

Shipping Policy

ELENAX primarily provides digital and professional services. However, certain printed materials, promotional items, event-related materials or other physical items may be arranged upon request.

Where physical delivery is required, shipping or delivery may be coordinated through third-party logistics providers. Applicable delivery fees will be the client’s responsibility unless otherwise agreed in writing.

Delivery timelines are estimates and may vary due to courier operations, destination, customs, weather or other circumstances outside ELENAX’s reasonable control.

ELENAX shall not be responsible for delays, loss or damage caused by third-party delivery providers unless such loss or damage is directly caused by ELENAX’s proven negligence.

Privacy Policy

ELENAX SOLUTIONS SDN. BHD. (“ELENAX”, “we”, “us” or “our”) is committed to protecting the privacy and security of personal and business information collected or processed through our websites, services, digital platforms and authorised integrations.

This Privacy Policy explains the types of information we may process, how that information may be used, and the choices available to users.

Information We May Collect and Process

Depending on the services used, we may collect or process information including:

  • Name, email address, telephone number and other contact information.

  • Company name, business information and business contact details.

  • Information voluntarily provided for enquiries, quotations, projects, customer support, account management or service delivery.

  • Transaction and payment-related information necessary to process or verify payments. Payment card information may be processed directly by authorised third-party payment gateways rather than stored by ELENAX.

  • WhatsApp Business Account information where a user or business authorises a WhatsApp integration.

  • Phone numbers and messaging-related information necessary to provide authorised messaging functionality.

  • Message template information and relevant messaging metadata where required to provide the service.

  • Business, account and technical identifiers received through Meta APIs or other authorised third-party integrations.

  • Technical information reasonably required for security, troubleshooting, service operation and integration functionality.

How We Use Information

We may process information where reasonably necessary to:

  • Respond to enquiries and communicate with clients.

  • Prepare quotations and provide requested services.

  • Manage projects, accounts and customer support.

  • Process and verify payments.

  • Connect and manage authorised WhatsApp Business accounts.

  • Send and manage business communications requested or authorised by users.

  • Create and manage WhatsApp message templates.

  • Provide messaging, automation and integration functionality.

  • Maintain, troubleshoot and improve our services.

  • Protect our systems against unauthorised access, fraud, misuse or security incidents.

  • Maintain appropriate business and transaction records.

  • Comply with applicable legal, regulatory and contractual requirements.

Meta and WhatsApp Platform Data

Where a user or business chooses to connect Meta or WhatsApp services to an ELENAX service, we may receive and process information through Meta APIs after the relevant permissions and authorisation have been provided.

Depending on the functionality authorised, this may include WhatsApp Business Account information, business and account identifiers, phone-number information, message-template information and messaging-related data necessary to provide the requested service.

Information received through Meta platforms will only be accessed, used and processed as reasonably necessary to provide and maintain the functionality authorised by the relevant user or business.

ELENAX will handle Platform Data in accordance with applicable Meta Platform Terms and policies, our contractual obligations and applicable laws.

Connecting a Meta or WhatsApp account does not authorise ELENAX to use Platform Data for unrelated purposes.

Data Sharing and Third-Party Service Providers

ELENAX does not sell, rent or trade personal information or Platform Data.

Information may be disclosed to authorised third-party service providers where reasonably necessary to operate our business or provide requested services. These may include payment gateways, hosting and infrastructure providers, communication platforms, technology providers, professional advisers and logistics providers.

Where third parties process information on our behalf, access should be limited to information reasonably necessary for the relevant service.

Information may also be disclosed where required by applicable law, regulation, court order or lawful governmental request.

Marketing Communications

Promotional or marketing communications will be sent only where permitted by applicable law and, where required, with the user’s consent.

Recipients may request to stop receiving marketing communications at any time through the unsubscribe or opt-out method provided, or by contacting ELENAX.

Operational, transactional or service-related communications may still be sent where necessary to provide an active service or fulfil a request.

Data Retention

We retain personal information and Platform Data only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain appropriate business records, comply with applicable legal obligations, resolve disputes or enforce agreements.

Information that is no longer reasonably required will be deleted, anonymised or securely disposed of in accordance with applicable requirements and our operational practices.

Data Security

ELENAX takes reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information and Platform Data is restricted to authorised personnel, service providers and systems where access is reasonably required for legitimate operational purposes.

No method of electronic transmission or storage can be guaranteed to be completely secure, and therefore absolute security cannot be guaranteed.

Your Rights

Subject to applicable law, individuals may request:

  • Access to personal information held about them.

  • Correction of inaccurate or incomplete information.

  • Deletion of eligible personal information.

  • Withdrawal of consent where processing relies on consent.

  • Information about how their personal information is being processed.

Requests may be submitted using the contact details provided below.

Data Deletion Requests

Users may request deletion of personal information associated with ELENAX services, including information processed through authorised integrations where applicable.

To request deletion, email:

Please use the subject:

Data Deletion Request

and provide sufficient information for us to identify the relevant account, service or information associated with the request.

For security purposes, ELENAX may request reasonable verification before processing a deletion request.

Following verification, we will process valid deletion requests within a reasonable period and in accordance with applicable legal, contractual and platform requirements.

Certain information may need to be retained where required by law, for legitimate record-keeping obligations, fraud prevention, dispute resolution, security or other lawful purposes.

Where an authorised Meta or WhatsApp integration is disconnected, information no longer reasonably required to provide that integration will be handled in accordance with our applicable retention and deletion practices.

Limitation of Liability

To the fullest extent permitted by applicable law, ELENAX shall not be liable for any indirect, incidental, special or consequential damages, including loss of profit, revenue, data or business opportunity, arising out of or in connection with the services provided.

Where ELENAX is found liable, our total liability, if any, shall be limited to the amount paid by the client for the specific service giving rise to the claim, to the extent permitted by applicable law.

ELENAX is not responsible for outages, restrictions, account actions, policy changes or service interruptions caused by third-party platforms, payment gateways, hosting providers, communication providers or other third-party services outside our reasonable control.

Force Majeure

ELENAX shall not be held liable for delays or failure in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, government regulations or actions, pandemics, labour disputes, telecommunications failures, internet outages, platform outages or other service interruptions beyond our reasonable control.

Governing Law & Jurisdiction

These policies and any disputes arising from or relating to our services shall be governed by and construed in accordance with the laws of Malaysia.

Any legal action or proceedings arising out of or relating to these terms shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable law.

Contact Us

For questions regarding these Legal & Policies, privacy matters or data-related requests, please contact:

ELENAX SOLUTIONS SDN. BHD.
Email:

Last Updated: October 2026

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